Blue & Gold Marble - Personalized - Mug (Urooj)

📦 Shipping Information

We proudly ship across the country with reliable courier partners to ensure your items reach you safely and on time.

• Processing Time:
• • Personalized Items: 3–5 business days
  • Ready-Made Items: 1–3 business days

• Estimated Delivery Time:
  5–10 business days depending on your location

• Shipping Charges:
  Calculated at checkout based on item weight and destination

• Order Tracking:
  A tracking number will be sent via email once your order is shipped.

🔁 Return & Exchange Policy

We want you to love what you receive — and we stand behind the quality of every product we ship.

✅ Returns Accepted On:

• Ready-made items (e.g., standard mugs, non-custom t-shirts, home decor)
• Items in unused, resaleable condition
• Returned within 7 days of delivery
• Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect

❌ Returns Not Accepted On:

• Personalized or Custom Printed Items
  Due to their made-to-order nature, we do not accept returns or exchanges for personalized products unless:

  • The item arrives damaged
  • There was an error in the personalization that is our fault

💬 Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with a clear photo of the issue. We’ll arrange a replacement or refund promptly.

❗ Note:

We do not offer returns or refunds for change of mind on personalized products, as these are custom-made just for you.

📧 Need Help?

If you have any questions about your order, shipping, or returns, feel free to reach out to us at:
[Prints.vista@gmail.com]
We’re here to help!